7/23/2023 0 Comments Callcenter jobs chicagoPositions and any other general inquiries will not receive a response so please visit our FAQ page for more information. If you would like to contact us regarding the accessibility of our careers website, please contact Any inquiries regarding employment application status resume submittal, open Comcast endeavors to make our career site accessible to any and all users. We are an Equal Employment Opportunity and Affirmative Action Employer EOE/Veterans/Disabled/LGBT. We are an equal opportunity and affirmative action employer.Ĭhicago residency is required for all full-time employees within 6 months of hire.COMCAST CORPORATE Comcast Corporate Comcast In The Community For a more detailed overview of benefits, please visit the benefits page of our website. Generous vacation, holiday, personal and sick days, and tuition reimbursement. WE OFFER: Excellent health and welfare benefit package and long-term savings and investment programs including 403(b) & 457(b) Investment Plans and a pension plan with the State University Retirement System (SURS) Plan. Proficiency in the use of Microsoft Office (Word, Excel, PowerPoint).Ability to sit for extended periods of time.Ability to complete tasks in a timely manner.Ability to handle all situations with tact and diplomacy.Ability to work well with internal and external constituents.Strong organizational and administrative skills.Excellent verbal and written communication skills.Must be able to work a flexible schedule, including some weekends.Some knowledge of CCC’s credit and non-credit programs and student services highly desirable.A combination of education and experience may be taken into consideration based on the applicant’s credentials.Three years of experience in customer service.Bachelor’s degree from an accredited college or university preferred.An Associate degree from an accredited college.Performs related remote duties as assigned.Adheres to CCC Customer Service Excellence Standards.Researches and obtains additional information from appropriate colleges and departments to respond to callers’ inquiries as needed.Contacts staff at colleges as needed to verify and update information. Continuously receives, reviews, and maintains updated information relating to each college’s programs, resources and events, to ensure accurate information is provided to callers.Accesses information on CCC programs and resources as well as student data on various CCC systems including PeopleSoft portal and NAVIGATE to provide students with pertinent information.Prepares prospective students with their next steps in the application, enrollment, registration and process prior to their visiting the college or speaking with the service experts in the respective department virtually.Guides prospective students through the application process to ensure completion provides information and guidance on academic program selection and other registration and enrollment processes.Conducts call campaigns to assist with recruitment, retention, and completion efforts.Refers Financial Aid and Information Technology troubleshooting questions to appropriate departments.Coordinates with various college departments to assist students in connecting and working with appropriate staff to resolve problems.Maintains ongoing relationships with campus staff and administration to remain current with all marketing and academic components and special events.Coaches students on educational planning by supporting them on curriculum choices and campus offerings, student policies, transferability of credits and financial assistance processes.Assists students with questions on how to navigate various CCC systems in need of assistance in completing forms in response to CCC’s administrative requirements.Maintains a log of phone and email activities regarding inquiries from marketing leads.Responds to requests for information via telephone, live chat and by email.
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